Privacy Policy

SAVA is committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with us online or offline. By using our website or services, you agree to the practices outlined below.

1. Information We Collect

We collect personal information that helps us provide products and services to you. This may include

• Name

• Contact details such as email, phone number, and address

• Order information and payment details

• Files or artwork you upload for custom garments or products

• Website usage data including browser type, device information, IP address, and pages visited

We only collect information that is reasonably necessary for our business activities.

2. How We Use Your Information

We may use your personal information to

• Process and deliver orders

• Create and supply custom apparel and promotional products

• Communicate with you regarding orders, quotes, or enquiries

• Improve our website, customer experience, and product offerings

• Provide marketing material where you have given consent

• Comply with Australian laws and resolve disputes

We never sell your personal information.

3. Sharing Your Information

Your information may be shared with trusted third parties who support our business operations. These may include

• Payment processors

• Delivery and courier partners

• Printing and production partners

• IT service providers and website platforms

These parties are only given access to the information needed to perform their services and must maintain confidentiality.

4. Data Storage and Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure. This includes secure servers, limited access controls, encrypted payment gateways, and regular data reviews.

No online transmission or storage method can be completely guaranteed. You acknowledge that you share information at your own risk.

5. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve functionality and understand how visitors interact with our pages. This helps us deliver a better and more personalised experience. You can change your browser settings to refuse cookies if you prefer.

6. Marketing Communications

If you subscribe to updates, promotions, or newsletters, we may contact you with information about SAVA products and services. You may opt out at any time by emailing us or using an unsubscribe link.

7. Access and Correction

You may request access to the personal information we hold about you. You can also ask us to correct information that is inaccurate, outdated, or incomplete. We will respond to all requests within a reasonable time frame in line with Australian privacy laws.

8. Retention of Information

We retain personal information for as long as it is required for business or legal purposes. When it is no longer required we will securely delete or de identify it.

9. Third Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

10. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18 unless a parent or guardian provides it when placing an order for school or junior apparel.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, you can contact us directly.

Email info@savasports.com.au

Phone (03) 9970 8870